Legal
Complaints Procedure
A complaint can be made by the Customer, for example:
- in writing to the company's address,
- in electronic form to [email protected],
- or by telephone on +31 6 41356833.
We encourage you to use our complaint form, which you can download below.
If you prepare the letter of complaint yourself, we recommend stating in the description of the complaint:
- the order number,
- information and circumstances concerning the complaint, in particular the date on which the non-conformity with the contract was revealed,
- the desired resolution of the complaint,
- or, if these forms are impossible or too burdensome to implement in accordance with the provisions of the Polish Consumer Rights Act, a claim for return or price reduction,
- the contact details of the complainant.
We will respond to your complaint as soon as possible, and no later than 14 daysafter receipt.
Want to know more about the complaints procedure? Take a look at ourTerms and Conditions. You can also reach us on+31 634 550 225.